Job Title - Product Analyst, Merchant Experience
Location - New Delhi / Chennai / Bengaluru.
Experience - 1-3 years
About Tazapay
Tazapay is the financial technology platform of choice for cross-border businesses. We offer local and global collections, holding and payouts in over 70 markets. Our partners do not need to create local entities and we offer the compliance framework to take care of local regulations and requirements. This results in decreased transaction costs, forex transparency and higher authorization rates.
About the team
At Tazapay, product development is an extremely collaborative effort between engineering, design, partnerships, legal, risk, operations and go-to-market teams. The merchant experience team owns building and maintaining the core features of Tazapay’s heavily used dashboard and the APIs, including Payins and Payouts.
This is a hybrid and user-facing team, responsible both for ensuring that Tazapay’s APIs are highly usable and ergonomic, as well as ensuring that the dashboard interface is simple, actionable, and maximises operational efficiency.
What you will do
As the Product Analyst for merchant experience, you will be responsible for transforming data into insights that drive product decisions across the entire merchant journey at Tazapay. You will ensure that critical product metrics are accurately tracked, understood, and leveraged to deliver an outstanding experience.
Roles and responsibilities
Gather and analyze data on our core payin, holding, and payout surfaces, helping the team make data-driven product decisions.
Create and maintain dashboards and reports to monitor key performance metrics, identifying trends and uncovering areas for optimization.
Support product roadmap by conducting quantitative and qualitative analysis on user behavior, market trends, and performance metrics to inform prioritization.
Collaborate with cross-functional teams (engineering, legal, sales, support, etc.) to ensure data insights are integrated into product development from ideation to launch.
Validate product experiments and features by designing tests, setting success metrics, and evaluating outcomes with statistical rigor.
Proactively identify gaps in data collection, propose new data sources, and assist in implementing enhanced tracking to improve reporting accuracy and insight generation.
Communicate insights and recommendations effectively across the organization, influencing strategic directions and championing a data-first mindset.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
1-3 years of work experience in data analysis, product analytics, or a similar field, preferably in a fast-paced startup
Strong analytical skills with a passion for leveraging data to drive product decisions.
Proficiency in SQL, along with experience using analytics tools (e.g., Excel, AWS Quicksight, or similar).
Excellent communication skills, both verbal and written, with a demonstrated ability to translate complex data into actionable insights.
Ownership mindset and willingness to do what it takes to solve problems and delight users.
Ability to think from first principles, rapidly learn new concepts.
Strong bias for action and a knack for being hands-on.
Preferred Qualifications
A degree in Engineering / Economics with a focus on quantitative analysis.
Experience building or optimizing dashboards for product or business metrics.
Exposure to A/B testing frameworks, hypothesis-driven experimentation, and statistical analysis methods.
Familiarity with API-driven products and understanding of developer experience analytics.
Experience working on financial products or in fintech environments.
Your Buddy
Tazapay