Job Description: Learning & Organizational Development Leader
Location: Bangalore or Delhi
Reports to: CEO
Type: Full-time, Individual Contributor
About Tazapay
Tazapay is a Singapore-based fintech company at the forefront of revolutionizing cross-border payments. Founded in 2020, we are on a mission to democratize global commerce by providing a secure, seamless, and cost-effective payment platform for businesses of all sizes. Our platform supports transactions in over 173 countries and offers more than 85 local payment methods, all accessible through a single API. We are a fast-growing, venture-backed startup, recently recognized by CNBC as one of the world's top fintech companies for 2025
Our leadership team brings decades of experience from high-growth companies like PayPal, Stripe, Amazon, and Grab. We are building a culture where people are proud of their craft, have deep respect for their colleagues, and are driven to make a significant impact. As we scale, we are committed to investing in our people and creating an environment that fosters continuous growth and development.
The Role
We are seeking a strategic and hands-on Learning & Organizational Development (L&D) Leader to build and scale our L&D function. This is a unique opportunity for an experienced professional to design and implement a comprehensive learning strategy from the ground up. As our first dedicated L&D leader, you will play a pivotal role in shaping our company culture, enhancing employee capabilities, and driving organizational effectiveness during a period of rapid growth.
You will be responsible for creating programs that not only welcome new hires but also deepen the entire team's understanding of our complex product and the dynamic fintech market. Your work will directly contribute to building a high-performance organization by developing our managers into world-class leaders and ensuring every employee has the skills and knowledge to succeed.
Key Responsibilities
As the Learning & Organizational Development Leader, you will be entrusted with the following key responsibilities:
Area of Focus | Key Activities |
Onboarding Program | Design, implement, and manage a scalable, world-class onboarding program that accelerates time-to-productivity for new hires and immerses them in Tazapay’s culture and values. |
Product & Market Acumen | Develop and execute continuous learning initiatives to increase the entire organization's understanding of Tazapay’s product suite, the cross-border payments landscape, and our competitive positioning. |
Leadership Development | Create and facilitate a leadership development curriculum for new and existing managers, focusing on coaching, performance management, and building high-performing teams. |
Core Training Programs | Identify organizational needs and deliver targeted training on essential topics such as regulatory compliance, security best practices, sales enablement, and effective communication. |
Organizational Development | Partner with HR and leadership to drive initiatives related to performance management, career pathing, employee engagement, and succession planning. |
L&D Operations | Establish metrics to measure the effectiveness and impact of all learning programs. Select and manage relevant learning technologies and platforms to support a blended learning approach. |
What We're Looking For
- Experience: A minimum of 10 years of progressive experience in Learning & Development, Organizational Development, or a related talent function. This is an individual contributor role that requires both strategic thinking and hands-on execution.
- Industry Background: Proven experience in a high-growth technology, SaaS, or fintech environment is strongly preferred. You should be comfortable and thrive in a fast-paced, ambiguous, and rapidly changing setting.
- Instructional Design & Facilitation: Expertise in designing and delivering engaging and impactful learning experiences across various formats (e-learning, virtual instructor-led, in-person workshops).
- Leadership & Coaching: Demonstrated ability to coach and develop leaders at all levels, with a strong understanding of management and leadership principles.
- Business Acumen: A quick learner with the ability to grasp complex technical products and business models. You can translate business needs into effective learning solutions.
- Data-Driven Mindset: Experience using data and analytics to assess learning needs, measure program effectiveness, and demonstrate the ROI of L&D initiatives.
- Education: A Bachelor’s degree in Human Resources, Psychology, Business, or a related field. A Master's degree or relevant certifications (e.g., CPLP, SHRM-SCP) are a plus.
Why Join Tazapay?
- Build from the Ground Up: You will have the autonomy and support to design and build the L&D function in your vision, leaving a lasting legacy on the organization.
- High-Impact Role: Your work will directly influence the capabilities of our entire team and the success of the company as we navigate our next phase of growth.
- Solve Complex Challenges: The fintech industry is dynamic and intellectually stimulating. You will be constantly learning and solving new challenges in a cutting-edge domain.
- Work with the Best: Join a team of passionate, smart, and experienced professionals who are committed to building a world-class company and a great place to work.